Shipping policy

Shipping Policy

Last updated: May 2026

PUDU Official Store is committed to providing clear and reliable shipping information for purchases made through our official online store.

1. Shipping Coverage

PUDU Official Store currently supports shipping to selected regions, including the United States and Canada.

Available shipping options may vary depending on product type, destination, warehouse availability, and order value.

Most U.S. orders are fulfilled from our U.S. warehouse. For certain products or destinations, orders may be fulfilled from other PUDU-designated warehouses.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

For bank deposit or wire transfer orders, processing will begin after payment has been confirmed by our team.

3. Shipping Fees

Eligible orders over $99 may qualify for free shipping within the contiguous United States.

For single orders under $99, shipping fees will be calculated based on the customer’s shipping address, product weight, package size, and available carrier service. The final shipping cost will be displayed at checkout before payment.

For Canada orders, shipping fees may vary depending on product type, destination, actual package weight, package size, and warehouse availability. The final shipping cost will be displayed at checkout before payment.

4. Estimated Delivery Time

For most U.S. orders:

Order processing time:
1–2 business days

Estimated delivery time after shipment:
5–7 business days

For Canada orders:

Estimated delivery time:
Within 30 days after shipment

Delivery timelines are estimates and may be affected by carrier delays, weather conditions, customs procedures, public holidays, incorrect shipping information, remote-area delivery conditions, or other factors outside of PUDU’s control.

5. Duties, Taxes, and Import Fees

For Canada orders, import duties, customs fees, taxes, brokerage fees, or other import-related charges may apply.

Unless otherwise clearly stated at checkout, any applicable import duties, taxes, customs fees, brokerage fees, or other import-related charges are the responsibility of the customer.

PUDU Official Store is not responsible for delays caused by customs clearance or unpaid import-related charges.

6. Large or Heavy Product Delivery

Some PUDU products are large, heavy, or high-value commercial products and may require special handling or freight delivery.

Special delivery arrangements may include carrier appointment scheduling, signature confirmation, or additional delivery confirmation.

Customers are responsible for providing a valid shipping address, reachable contact information, and any necessary delivery instructions before shipment.

7. Order Tracking

Once an order has been shipped, the customer will receive a shipping confirmation email with tracking information.

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

8. Shipping Restrictions

We currently do not ship to all countries or regions.

For U.S. orders, free shipping eligibility may not apply to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, or remote locations.

If an order cannot be shipped to the provided address, our team will contact the customer to confirm available options.

9. Contact Us

For shipping-related questions, please contact:

Email:
ecommerce@pudutech.com

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Excluding U.S. public holidays