Terms of Service

Last updated: May 2026

Welcome to PUDU Official Store. This website is operated by Pudu Robotics US Inc. By accessing our website or placing an order, you agree to the following Terms of Service.

1. Store Operator

PUDU Official Store is operated by:

Pudu Robotics US Inc
1111 S SHERMAN ST 111
RICHARDSON, TX 75081-6542
USA

Throughout the site, “PUDU”, “we”, “us”, and “our” refer to Pudu Robotics US Inc.

2. Use of Our Website

You agree to use this website only for lawful purposes. You may not use our website, products, or services for any illegal, unauthorized, or harmful activities.

We reserve the right to refuse service, cancel orders, or restrict access to the website if we believe any activity violates these terms or applicable laws.

3. Product Information

We make reasonable efforts to keep product descriptions, images, specifications, prices, and availability accurate and up to date.

However, product information may change from time to time. Product images may be for demonstration purposes only, and actual products, accessories, packaging, or configurations may vary.

4. Orders

After placing an order, you may receive an order confirmation email. This does not mean the order has been fully accepted.

We reserve the right to review, cancel, or refuse any order due to payment issues, incorrect pricing, suspected fraud, inventory shortage, shipping restrictions, or other operational reasons.

If an order is canceled after payment, we will refund the payment to the original payment method.

5. Pricing and Payment

All prices are shown in the currency displayed at checkout.

Available payment methods may include major credit and debit cards such as Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, and Elo, as well as express checkout options such as PayPal, Shop Pay, Apple Pay, and Google Pay.

Available payment methods may vary depending on device, browser, region, currency, and payment provider availability. The final available payment options will be shown at checkout.

For selected high-value orders, Bank Deposit or Wire Transfer may be available. Orders paid by bank transfer will be processed only after payment has been confirmed by our team.

Customers are responsible for any applicable taxes, duties, customs fees, bank fees, or other charges unless otherwise stated.

6. Shipping and Delivery

Shipping availability, fees, and delivery time may vary based on product type, destination, warehouse availability, and carrier service.

Estimated delivery times are for reference only and are not guaranteed. Delivery may be affected by carrier delays, weather, customs, holidays, incorrect address information, or other factors outside our control.

Please refer to our Shipping Policy for more details.

7. Returns, Refunds, and Warranty

Returns, refunds, and warranty services are subject to our Return & Refund Policy and Warranty Policy.

We may require proof of purchase, product photos, videos, serial numbers, diagnostic information, or other supporting materials to review a request.

Please review the relevant policy pages before submitting a return, refund, or warranty request.

8. Account and Contact Information

You agree to provide accurate and complete billing, shipping, payment, and contact information.

We are not responsible for delays, failed delivery, or order issues caused by incorrect or incomplete customer information.

9. Intellectual Property

All content on this website, including logos, product names, images, videos, text, graphics, icons, and website design, belongs to PUDU or its licensors.

You may not copy, reproduce, modify, distribute, or use any content from this website without prior written permission from PUDU.

10. Limitation of Liability

To the maximum extent permitted by law, PUDU is not liable for indirect, incidental, special, or consequential damages arising from the use of this website, purchase of products, delivery delays, or inability to use products.

Our total liability for any claim related to a product purchased from PUDU Official Store will not exceed the amount paid for that product.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

Your continued use of the website after updates are posted means you accept the revised terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email:
ecommerce@pudutech.com

Technical Support:
techservice@pudutech.com

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Excluding U.S. public holidays