Warranty policy

At Pudu Robotics, we stand behind the quality and reliability of the PUDU SH1. This warranty policy outlines the coverage, conditions, and service terms applicable to purchases made through our official online store.

Title

Last updated: April 2025

1. Warranty Coverage

2. What Is Covered

3. What Is Not Covered

4. Warranty Eligibility Conditions

5. Repairs & Replacements

6. Extended Warranty (PUDU CARE)

7. Out-of-Warranty Service

8. Contact & Support

1. warranty coverage

The PUDU SH1 comes with a 12-month limited warranty from the date of activation or purchase (whichever occurs first).

During the warranty period, we will provide:

  • Free replacement of defective parts
  • Technical support and troubleshooting assistance

All replaced parts become the property of Pudu Robotics.

2. what is covered

The warranty applies to:

  • Manufacturing defects under normal use
  • Functional failures not caused by external factors

Core components such as battery, motor, pump, and electronic systems are covered under the same warranty period as the main unit.

3. what is not covered

The warranty does not cover:

Misuse or improper operation

  • Incorrect installation, operation, or storage
  • Use outside recommended conditions

Unauthorized modifications

  • Disassembly or repair without authorization
  • Modification of hardware or system

External damage

  • Accidents, collisions, drops
  • Liquid damage (water, oil, etc.)
  • Foreign object intrusion (dust, sand, etc.)

Consumable parts

The following items are not covered under warranty:

  • Rubber blades
  • Brush kits
  • Pad kits
  • Squeegee assemblies

4. behavioural advertising

To qualify for warranty service, the following conditions must be met:

  • Valid proof of purchase must be provided
  • Product serial number must be intact
  • The issue must result from product defects, not external causes
  • The product must be used according to the official manual

5. repairs & replacements

If a defect is confirmed:

  • We will repair or replace the defective part at no cost
  • If the product cannot be repaired, we may replace it with:
    • The same model, or
    • An equivalent or upgraded model

Replacement parts will carry:

  • The remaining warranty period, or
  • A minimum of 90 days (whichever is longer)

6. extended warranty (pudu care)

Customers may purchase an extended warranty service to extend coverage.

For PUDU SH1:

  • Up to 2 additional years available
  • Coverage identical to standard warranty

7. out-of-warranty service

After the warranty period expires, we continue to provide:

  • Free remote technical support
  • Paid repair services
  • Spare parts replacement (charged)

 

8. contact & support

For warranty claims or technical support, please contact:

📧 Email: techservice@pudutech.com
📞 Phone: +1-855-756-5580

Service Hours:

  • Remote Support: Weekdays 9:00 AM – 6:30 PM (CST)
  • On-site Service: Weekdays 8:00 AM – 5:00 PM (CST)